Privacy Policy

Lumiq provides AI voice receptionist services to restoration companies in the United States. This website, www.lumiqvoice.com, is operated by Lumiq (“Lumiq,” “we,” “us”). This policy explains what information we collect through the website, our booking page, and our demo phone line, and how we use it.

Questions about this policy or your information can go to:

• Email: taqi@lumiqvoice.com
• Phone: (281) 669-0151
• Website: www.lumiqvoice.com

• When you book a consultation. Our online booking page asks for your name, email address, phone number, company name, company website, state, and your answers to any booking questions.
• When you call our demo line. If you call (725) 745-7278, we receive your phone number, a recording of the call, a transcript of the call, and any details you choose to share during it.
• When you browse the site. If we add analytics or cookies, we may collect basic usage data such as pages visited, approximate location, device and browser type, and how you arrived at the site.
• When you contact us. If you email, call, or text us, we receive what you send and your contact details.

We use the information above to:

• respond to your questions and requests;
• schedule, prepare for, and run consultations;
• demonstrate our service and improve how it works;
• review calls for quality assurance;
• keep the website and demo line secure and working properly.

The demo line lets you hear our AI receptionist on a live call. Please keep in mind:

• Calls to the demo line may be recorded and transcribed, and are processed by AI service providers that power the receptionist.
• The receptionist answers for Ridgeline Restoration, a fictional company. No real restoration service will be dispatched.
• Please do not share sensitive personal information on the demo line, such as financial details, government ID numbers, health information, or insurance policy numbers.

We share information only with service providers that help us run our business, and only as needed for them to do that work. These include providers of:

• appointment scheduling;
• telephony and voice AI;
• website hosting;
• email;
• analytics.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, acquisition, or sale of our business.

We do not sell your personal information.

If you give us your mobile number, we may text you about your inquiry or consultation, for example to confirm or remind you of a booking.

• We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
• Reply STOP to any message to opt out. Reply HELP for help, or contact us at taqi@lumiqvoice.com.
• Message and data rates may apply. Message frequency varies.

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. After that, we delete it or de-identify it.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

Depending on the US state you live in, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, email us at taqi@lumiqvoice.com. We may need to verify your identity before acting on it, and we won’t treat you differently for making a request.

Our website and services are meant for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page. If you keep using the website or demo line after an update, the updated policy applies.